In 2011, the City of Toronto launched a Service Review Program. In consultation with the public, the program reviewed all of the City’s services. The Service Review Program included a Core Service Review that examined which services the City should deliver; Service Efficiency Studies that examined service levels and how to ensure the most efficient and cost effective delivery of City services; and an examination of all current user fees to determine the extent to which they are fair and cover the full cost of providing the service.

The Service Review Program Has Three Parts

Update on the Core Service Review and Efficiency Studies

The report, below, provides an update on the implementation of the Service Review Program for 2012 to 2014 including service adjustments as a result of Council’s decisions on the Core Service Review and the status of efficiency measures identified through the process.

The Statements of Work and final reports prepared by external firms for completed Service Efficiency Studies are available on the Service Efficiency Studies page.