Interactive Voice Response is a telephone line run by the Ministry of Community and Social Services. You can call this line to get information about your social assistance payments.
Call 1-800-808-2268 (toll-free)
Monday to Friday: 8 a.m. to 9 p.m.
Weekends: noon to 5 p.m.
Through Interactive Voice Response, you will have secure access to:
To get this information you will need:
Please do not share these numbers with anyone.
If you have difficulties using the Interactive Voice Response system, or for detailed information about your social assistance please contact your caseworker.
Read more about Ontario Works.