Rent-Geared-to-Income (Maximum Shelter Allowance) Program

The City of Toronto administers the Rent-Geared-to-Income (Maximum Shelter Allowance) (RGI MSA) program. This section includes the current RGI(MSA) Calculation Guide and the forms and tools required to administer the program.

Buildings administering the RGI(MSA) program are listed below. If the building is not listed below, do not use the RGI(MSA) Calculation Guide, forms, or templates on this webpage.

Buildings administering RGI(MSA)

  • 1082 Dundas St. W. (administered by Bellwoods Centres for Community Living)
  • 419 & 425 Coxwell Ave. – Phase 2 (administered by New Frontiers Aboriginal Residential Corporation)
  • 65 Dundas St. E. (administered by Dixon Hall)
  • 30 St. Lawrence St. (administered by Dixon Neighbourhood Homes)
  • 20 Palace St. (administered by Fred Victor Centre)
  • 90 Dunn Ave. (administered by Fred Victor Centre)
  • 4626 Kingston Rd. (administered by Fred Victor Centre)
  • 201 Vaughan Rd. (administered by Good Shepherd Non-Profit Homes)
  • 1120 Ossington Ave. (administered by St. Clare’s Monaco Place)
  • 877 Yonge St. (administered by St. Clare’s Multifaith Society)
  • 6 & 10 Vena Way (administered by the City of Toronto)
  • 11 Macey Ave. (administered by the Neighbourhood Group Community Services)
  • 321 Dovercourt St. (administered by the Neighbourhood Group Community Services)
  • 490 Sherbourne St. (administered by Wellesley Central Residences)
  • 75 Cooperage St. (administered by Wigwamen Incorporated)
  • 540 Cedarvale Ave. (administered by WoodGreen Community Housing Incorporated)
  • 1430 Gerrard St. E. (administered by WoodGreen Community Housing Incorporated)
  • 292 Parliament St. (administered by St. Jude Community Homes)
  • 4085 Bathurst St. (administered by Houselink and Mainstay Community Housing)
  • 224 Spadina Ave. (administered by Homes First Society)
  • 39 Dundalk Dr. (administered by Homes First Society)
  • 3087 Danforth Ave. (administered by Wigwamen Incorporated)
  • 3738 St. Clair Ave. E. (administered by Wigwamen Incorporated)

Last Updated: June 12, 2025

The RGI(MSA) Calculation Guide is the primary resource for housing providers to administer the RGI(MSA) program on behalf of the City of Toronto. The Calculation Guide includes information on how to:

  • Determine household income
  • Calculate RGI(MSA) rent

The Calculation Guide replaces Chapter 2: Determining Household Income and Chapter 3: Calculating Household Rent of the online RGI Administration Manual. For all other information and procedures, such as determining and managing eligibility, conducting reviews and issuing decisions, housing providers must use the online RGI Administration Manual.

Always use the online version of the RGI(MSA) Calculation Guide as it will be updated regularly.

RGI(MSA) Calculation Guide (May 2025)

Last Updated: June 12, 2025

The RGI(MSA) Calculation Guide references a number of forms and templates. Housing providers are required to use all forms and templates labelled “mandatory.” In some cases, the forms and templates must be adapted to include the housing provider’s logo and contact information.

Any forms and templates that are not mandatory are strongly recommended. For any form that is not “mandatory,” if a housing provider chooses to use their own form, all the information found in the City’s sample form must be included.

When issuing these forms and templates to tenants and members, housing providers are required to comply with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and ensure documents are accessible.

RGI(MSA) Applicants

Confirmation of Offer – Sample Letter

PWAD Arrears Online Check Form (Mandatory)

Households Exiting Supportive Housing (HESH) Form

Households Exiting Supportive Housing (HESH) Online Submission Link

Instructions for Submitting a Household Exiting Supportive Housing (HESH) Priority Application

Notice of Decision – Declined to offer RGI MSA Unit

RGI(MSA) Program Information

Annual Reviews

Initial Consent to Participate in the RGI(MSA) Program (Mandatory)

Consent and Declaration for RGI(MSA) Review Form (Mandatory)

Annual RGI(MSA) Review Form (Mandatory)

Annual Household Asset Declaration Form (Mandatory)

Household Must Apply for Income – Sample Letter (Mandatory)

Local Occupancy Standards

Notice of Decision – Over-housed (Mandatory)

Medical Request for Additional Bedroom (Mandatory)

Overnight Caregiver Request – Affiliated with a Home Care Agency (Mandatory)

Overnight Caregiver Request – Not Affiliated with a Home Care Agency (Mandatory)

Loss of Eligibility and Suspected Fraud

Notice of Decision – Loss of Eligibility for RGI(MSA) Assistance (Mandatory)

Loss of Eligibility – Request for Review Form (Mandatory)

Loss of Eligibility – Certificate of Service Form (Mandatory)

Documentation of Suspected RGI(MSA) Fraud Form (Mandatory)

Suspected Fraud Form Upload (Mandatory)

Template Notice of Decision

Notice of Decision – Annual RGI(MSA) Review

Notice of Decision – In-year review – rent will not change

Notice of Decision – In-year review – change in rent

Notice of Decision – Ineligible for Special Needs Unit

Notice of Decision – Household Request for Extenuating Circumstances Consideration

Last Updated: June 12, 2025

The RGI(MSA) Rent Calculation Worksheet is provided to assist housing providers with calculating RGI(MSA) rent.

When using these tools and resources, housing providers are required to comply with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and ensure documents are accessible.

RGI(MSA) Calculation Work Sheet (May 2025)

Last updated: June 12, 2025