In order to make a complaint about construction-related issues you will need to determine whether your concern is an emergency or non-emergency.
| Nature of Concern | Who to Call |
|---|---|
| Possible danger to someone or a property | 911 |
| Dangerous plumbing, fire sprinkler, or sewer condition | 911 |
| Dangerous electrical condition | Toronto Hydro at 416-542-8000 or 911 |
| Smell Natural Gas | Leave the area and call Enbridge Gas at 1-866-763-5427 or 911 |
Nature of concern
No permits for construction that is in progress or completed
Messy construction sites
Unsafe construction or building conditions
Hazardous materials coming from a demolished building
Concern about vibration resulting from construction
Dust or air quality complaint on a construction project
Who to Call
Contact one of the Toronto Building District Inspection Offices. The inspector will need the address of the property and details of your concern. (Your complaint about construction-related issues can be made anonymously.)
Toronto and East York District:
416-338-0700
North York District:
416-338-0700
Etobicoke York District:
416-338-0700
Scarborough District:
416-338-0700
Blocked streets and sidewalks
Construction messes in streets and lanes
Construction noise
Complainants are encouraged to first speak directly with the service area where they have an issue, in person or by telephone. If you are not satisfied with how your verbal complaint is handled, you may request to speak to the management in the service area. If you are still not satisfied you may submit a written complaint to Toronto Building or communicate your complaint verbally at the Customer Service Complaint office.
Types of Complaints:
Find out how to submit a complaint or concern about a specific construction project that is being delivered by the City of Toronto.