Toronto Services & Programs
311 Toronto: Provides information on City services and programs by phone and online to residents, businesses, and visitors 24 hours a day, seven days a week. Emergency calls are managed through 911, and community, social and health questions through 211.
Accounting Services: Prepares Toronto’s annual consolidated financial statements and checks that all transactions, including payments to City vendors, are reported.
Affordable Housing Office: Works with housing agencies, community groups and other orders of government on policies and projects to increase affordable housing.
Children’s Services: Manages Toronto’s child care system by running child care sites and summer camps, providing child care subsidies, and promoting information and resources for families. Leads the City’s Children’s Strategy and manages special projects, initiatives and events.
City Clerk’s Office: Administers the municipal election, manages Council’s decision making process by supporting Council and committee meetings, makes information accessible to the public while protecting privacy, provides leadership in matters of protocol, provides administrative support to Members of Council and their staff and processing registry and gaming licenses.
City Planning: Guides and manages the growth and physical form of the city and the effects on the social, economic and natural environment by consulting with the public, undertaking research, developing policy and by-laws, undertaking strategic initiatives, and reviewing and processing development applications.
Civic Innovation Office: Delivers and develops innovative approaches to problem solving within City government.
Corporate Finance: Provides strategic, financial, and risk management services to protect and improve the City of Toronto’s financial position.
Corporate Security: Provides security services to City divisions and some agencies including access to facilities, training, patrolling, and risk and building assessments.
Court Services: Manages trials and payments relating to the Provincial Offences Act and provides administrative support to three of the City’s adjudicative boards: Toronto Licensing Tribunal, Administrative Penalty Tribunal, and the Toronto Local Appeal Body.
Economic Development and Culture: Supports local businesses and industries to create an economically strong city, while promoting Toronto to the world. Provides arts and heritage programs, policies and services, looks after cultural facilities and collections and supports cultural organization.
Employment and Social Services: Helps people find jobs through career counselling, training, and other programs. Assists with employment and school costs, such as child care or transit, and distributes provincial financial assistance for shelter, food, clothing and other basic needs.
Equity, Diversity & Human Rights: Supports the City in making its services, programs and policies responsive to the needs of Toronto’s diverse communities by providing advice to the City Manager, Council, divisions and employees.
Engineering and Construction Services: Provides specialized technical services including engineering design and management of City construction projects, reviewing development projects, and surveying and mapping.
Environment and Energy: Develops and implements environmental and energy policies and programs to help reduce greenhouse gas emissions, facilitate energy conservation and manage demand to secure Toronto’s energy supply. Educates citizens, businesses, and other stakeholders about environmental and energy issues.
Executive Management: Supports the day-to-day operation of the City Manager’s Office and the daily work of the City Manager.
Facilities Management: Provides maintenance, custodial and repair services to ensure that City properties are maintained, safe, clean and functioning well.
Finance and Administration: Provides financial and administrative support to the Office of the Chief Financial Officer.
Financial Planning: Provides corporate financial planning, management, and reporting and control services to achieve fiscal sustainability of the City.
Fire Services: Responds to all types of emergency incidents that occur across the city on a 24/7 basis and delivers public fire and life safety education programs, community risk reduction programs, and enforcement of the Ontario Fire Code.
Fleet Services: Manages the City’s fleet of vehicles for divisions, agencies and corporations, including driver training, vehicle maintenance, green fleet initiatives and licensing of vehicles.
Human Resources: Assists the City of Toronto to build, attract, and retain a skilled, knowledgeable, high-performing and diverse workforce. Fosters a safe and healthy work environment for City employees and develops and maintains working relationships among managers, employees, unions and staff associations.
Information and Technology: Provides information and technology solutions including business systems, networks, applications, infrastructure, client support, and education.
Internal Audit: Assists senior management in meeting their responsibilities for maintaining proper internal controls, identifying and evaluating exposures to risks and helping to strengthen risk management throughout the City.
Legal Services: Provides comprehensive legal advice to City divisions and agencies and Council.
Long-Term Care Homes & Services: Provides long-term care services to residents in the City’s directly operated long-term care homes and services for vulnerable individuals, which include adult day programs, supportive housing services and homemaking services.
Major Capital Infrastructure Coordinating Office: Coordinates major construction projects to support long-term planning to ensure City divisions and other organizations who deliver major infrastructure projects work together.
Municipal Licensing and Standards: Administers and enforces bylaws that regulate property standards, graffiti, noise, parks and issues business licenses and permits. Also responsible for animal control, sheltering and adoption services.
Office of Emergency Management: Helps the City and its residents prepare for emergencies, and coordinates responses and recovery efforts during emergencies.
Office of Partnerships: Creates partnerships with the City and businesses, not-for-profit organizations, community groups, residents’ associations and individuals.
Parks, Forestry and Recreation: Maintains parks, green spaces, ravines, trails, forests, and city trees and protects Toronto’s natural environment. Provides affordable access to recreational programs and playgrounds, pools, community centres, and other facilities across the city.
Paramedic Services: Provides 24-hour pre-hospital emergency and non-emergency care, transportation to and between hospitals, and public education programs.
Pension, Payroll and Employee Benefits: Administers employee pension plans and benefit packages, processes the City payroll and maintains employee information.
Policy, Planning, Finance, and Administration: Provides centralized financial and administrative support to the Deputy City Manager and divisions of Infrastructure and Development Services.
Purchasing and Materials Management: Works with City divisions and some City agencies to procure goods and services.
Real Estate Services: Oversees the management of the City’s real estate portfolio and coordinates property acquisition, disposal, appraisal and leasing.
Resilience Office: Leads the development of an action plan for implementing new resilience initiatives city-wide and engages with the 100 Resilience Cities network to draw in resources and lessons which can be applied in Toronto.
Revenue Services: Responsible for billing, collection, processing and administration of revenue from property tax, water and sewage services, and parking violation notices.
Shelter, Support and Housing Administration: Provides temporary shelter and support services for homeless individuals and families, creating permanent affordable housing solutions, and funds about 350 community agency partners.
Social Development, Finance and Administration: Leads the City’s commitment to inclusive and safe neighbourhoods and communities, community engagement and life skill opportunities for youth. Builds and leverages intergovernmental and community partnerships to develop and deliver community social services. Provides financial and program support to the divisions in Community and Social Services.
Solid Waste Management Services: Collects, transports, processes, composts and disposes of municipal and some private sector waste, including garbage, recyclables, organics, litter, metal, yard, household hazardous, and electronic waste.
Strategic Communications: Provides strategic and corporate communications, planning, project management and media relations support to Council, committees, and City staff.
Strategic & Corporate Policy: Provides independent and objective analysis and advice to the City Manager and Council on corporate initiatives and priorities, governance, policy, strategic planning and intergovernmental relations.
Toronto Building: Responsible for enforcing provincial and municipal building regulations and by-laws related to the construction, renovation, demolition and change of use of buildings through the issuance of building permits and inspections. Provides zoning and building code information to the public and technical advice to City Council, committees, City divisions and agencies.
Toronto Water: Responsible for clean water production, transmission and distribution, wastewater collection and treatment, and stormwater collection and treatment.
Transportation Services: Responsible for building and maintaining a transportation network to connect people with activities and communities across the city. Ensures safe and reliable transportation and public realm for everyone who walks, cycles, drives or takes transit.
Transformation Office: Develops strategies to help the City become more effective and efficient and to deliver the greatest value for public dollars by transforming operating programs and services.
Treasurer: Provides internal financial and employee services to City divisions, agencies and corporations and leadership, administrative oversight and coordination of the financial services divisions.