Find hours and in-person service information for City Hall and civic centres. Some services may require an appointment and building hours may differ from service hours.
Civic Centre Locations
- City Hall, 100 Queen St. W., Toronto – Monday to Friday from 8 a.m. to 5 p.m.
- Scarborough Civic Centre, 150 Borough Dr., Scarborough – Monday to Friday from 8 a.m. to 5 p.m.
- North York Civic Centre, 5100 Yonge St. North York – Monday to Friday from 8 a.m. to 5 p.m.
- Etobicoke Civic Centre, 399 The West Mall, Etobicoke – Monday to Friday from 8 a.m. to 5 p.m.
- Metro Hall, 55 John St., Toronto – Monday to Friday from 8 a.m. to 6 p.m.
- York Civic Centre, 2700 Eglinton Ave. W, York – Monday to Friday from 8 a.m. to 5 p.m.
- East York Civic Centre, 850 Coxwell Ave., East York – Monday to Friday from 8 a.m. to 5 p.m.
Property Tax, Utilities & Parking Violation Payments
Service Locations
- City Hall (Revenue Services) – 8:30 a.m. to 4 p.m.
- You can access the Assessment roll and Toronto property system at City Hall (appointment must be booked through email prior to your visit)
- Scarborough Civic Centre (Revenue Services) – 8:30 a.m. to 4 p.m.
- North York Civic Centre (Revenue Services) – 8:30 a.m. to 4 p.m.
- York Civic Centre (Revenue Services) – 8:30 a.m. to 4 p.m.
- Etobicoke Civic Centre (Revenue Services) – 8:30 a.m. to 4 p.m.
- East York Civic Centre (Revenue Services) – 8:30 a.m. to 4 p.m.
Parking Violation Dispute Office
- Available for in-person meetings, by appointment only, for members of the public who cannot access the online services effective July 25, 2022. Appointment must be booked by calling 416-396-4277.
- Screening decisions will no longer be provided immediately after meeting with a Screening Officer.
- To dispute parking violations online, visit toronto.ca/aps, email apsinquiry@toronto.ca or call 416-396-4277.
Service Locations
- North York Civic Centre (Administrative Penalty System, Legal Services) – 8:30 a.m. to 4:30 p.m.
- Metro Hall (Administrative Penalty System, Legal Services) – 8:30 a.m. to 4:30 p.m.
Permit Applications
City Hall
North York Civic Centre
- Construction permit applications, payment of fees, and inquiries (Transportation Services) – 8:30 a.m. to 4:30 p.m.
- Tree permit applications, fees and inquiries (Forestry) – 8:30 a.m. to 3 p.m.
Scarborough Civic Centre
- Construction permit applications, payment of fees, and inquiries (Transportation Services) – 8:30 a.m. to 4:30 p.m.
- Tree permit applications, fees and inquiries (Forestry) – 8:30 a.m. to 3 p.m.
Etobicoke Civic Centre
- Construction permit applications, payment of fees, and inquiries (Transportation Services) – 8:30 a.m. to 4:30 p.m.
- Tree permit applications, fees and inquiries (Forestry) – 8:30 a.m. to 3 p.m.
Marriage Licences
- By appointment only. Book your appointment online prior to your visit.
Service Locations
- City Hall (City Clerk’s Office) – 8:30 a.m. to 4 p.m.
- North York Civic Centre (City Clerk’s Office) – 8:30 a.m. to 4 p.m.
Other Licences
City Hall
- Liquor licences (City Clerk’s Office) – 8:30 a.m. to 4 p.m.
- Requests for Municipal Clearance (appointment must be booked through email prior to your visit)
East York Civic Centre
Parks & Recreation Facilities Booking
- Make a one-time booking online for a park or recreation facility, a one-time gathering, photo shoot or meeting, including the use of a firepit, BBQ or oven.
Service Locations
Hours may vary or be extended during registration periods.
- City Hall – 8:30 a.m. to 4 p.m.
- Etobicoke Civic Centre – 8:30 a.m. to 4 p.m.
- North York Civic Centre – 8:30 a.m. to 4 p.m.
- Scarborough Civic Centre – 8:30 a.m. to 4 p.m.
Zoning Inquiries
City Hall
- General zoning information for addresses located in the Toronto and East York districts only
- By appointment only through a new online appointment request process (Toronto Building) – 8:30 a.m. to 4:30 p.m.
Etobicoke Civic Centre
- Please note the counter is in the adjacent building at 2 Civic Centre Crt.
- General zoning information for addresses located in the Etobicoke district only
- By appointment only through a new online appointment request process (Toronto Building) – 8:30 a.m. to 4:30 p.m.
North York Civic Centre
- General zoning information for addresses located in the North York district only
- By appointment only through a new online appointment request process (Toronto Building) – 8:30 a.m. to 4:30 p.m.
Scarborough Civic Centre
- General zoning information for addresses located in the Scarborough district only
- By appointment only through a new online appointment request process (Toronto Building) – 8:30 a.m. to 4:30 p.m.
Commissioning of Documents
City Hall (City Clerk’s Office)
- 8:30 a.m. to 4 p.m.
- By appointment only; book your appointment online prior to your visit
- Before your visit, review the information and requirements to get a document commissioned by the City Clerk’s Office.
Legal & Court Services
York Civic Centre
- Legal Services – 8:30 a.m. to 4 p.m.
- Appointment must be booked by calling 416-338-6882.
- Prosecution Office – file motions, file applications, submit disclosure requests and pick up disclosure
- Court Services – 8:30 a.m. to 4:30 p.m.
- Appointment must be booked by email – include the word “appointment” in the subject line.
- Provincial Offences matters – information and assistance, applications for Early Resolution and Trials, various intake applications, payment of fines
Civic Centre Support & Additional Services
Toronto at Your Service Counters
City staff are available to answer questions, help you find your way to in-person service counters and the surrounding area, provide access to a courtesy phone with access to 311 and help you to navigate 311 Toronto’s online services.
- City Hall – 8:30 a.m. to 4 p.m.
- Scarborough Civic Centre – 8:30 a.m. to 4 p.m.
Services at Metro Hall
- Other in-person counter services at Metro Hall remain closed to the public at this time.
- The Employment and Social Services office at Metro Hall has permanently closed.
- The Metro Hall Early Learning and Child Care Centre is open.
