The way that residents receive their collection schedules and certain waste management information has changed. The City is no longer producing and mailing the traditional Waste Management Calendar/Guide. Instead:
The changes to how this waste information is being distributed were approved by City Council as part of the 2021 Rate-Supported Budget. These changes provide cost savings and also allow the City to reduce its environmental impact by decreasing the amount of material it prints and distributes.
The City will monitor the impact of the new education resources on the City’s waste management programs and feedback from residents to help inform future decisions around how this information is distributed and report back to City Council as part of the 2023 Rate-Supported Budget process.
The City recognizes that not all people consume information in the same way or format and remains committed to providing key waste information to residents through a variety of different channels. In addition to being provided in print, collection schedules and information about proper waste set out and sorting, waste reduction and Drop-Off Depots is available online or by calling 311. The City also provides residents with waste management information through the TOwaste app, public education campaigns, social media, media materials, City newsletters and various outreach and stakeholder engagement activities.