The way that residents receive their collection schedules and certain waste management information is changing. The City will not be producing and mailing the traditional Waste Management Calendar/Guide this year. Instead:
- residents in single-family homes will receive their 2022 collection schedule as part of an upcoming utility bill
- a separate condensed Waste Management Guide will be mailed to single-family and multi-residential households by the end of this year.
The changes to how this waste information is being distributed were approved by City Council as part of the 2021 Rate-Supported Budget. These changes provide cost savings and also allow the City to reduce its environmental impact by decreasing the amount of material it prints and distributes.
The City will monitor the impact of the new education resources on the City’s waste management programs and feedback from residents to help inform future decisions around how this information is distributed and report back to City Council as part of the 2023 Rate-Supported Budget process.
2022 Collection Schedules
- Collection schedules will be included as the last page of the utility bill and feature information about proper waste set out on the back.
- Those who do not receive utility bills to their home will have their collection schedule mailed to them separately.
- All mailings that include a collection schedule will have a note on the back of the envelope to indicate that the schedule is inside.
- The majority of residents will receive their schedules sometime between September and the end of December with a small percentage receiving their schedules in January.
- Please look out for your schedule and hold onto it.
- Collection schedules are also available online or by calling 311. The 2022 schedules will be available via the lookup tool on January 1, 2022.
- Residents can also access their collection schedules and get reminders about what waste to set out when with the TOwaste app.
Condensed Waste Management Guide
- The condensed Waste Management Guide will be mailed to single-family and multi-residential households by the end of 2021.
- The guide will include information about:
- Please watch out for this guide and hold onto it.
Additional Ways to Get Waste Management Information
The City recognizes that not all people consume information in the same way or format and remains committed to providing key waste information to residents through a variety of different channels. In addition to being provided in print, collection schedules and information about proper waste set out and sorting, waste reduction and Drop-Off Depots is available online or by calling 311. The City also provides residents with waste management information through the TOwaste app, public education campaigns, social media, media materials, City newsletters and various outreach and stakeholder engagement activities.