Toronto residents in houses will receive their waste collection schedule as the last page of an upcoming utility bill or through a separate mailing, and a Waste Management Guide will be mailed to all houses and apartments/condos by the end of the year.
The City began distributing waste collection schedules through the utility bill and sending out a condensed Waste Management Guide in place of the traditional Waste Management Calendar in 2022. The changes to how this waste information is distributed were approved by City Council as part of the 2021 Rate-Supported Budget and allow the City to reduce its environmental impact by decreasing the amount of material it prints and distributes.
The City recognizes that not all people consume information in the same way or format and remains committed to providing key waste information to residents through a variety of different channels. In addition to being provided in print, collection schedules and information about proper waste set out and sorting, waste reduction and Drop-Off Depots is available online or by calling 311. The City also provides residents with waste management information through the TOwaste app, public education campaigns, social media, media materials, City newsletters and various outreach and stakeholder engagement activities.