Listed below are topics to assist you in planning your special event on city property. Each topic area includes:
Event organizers are encouraged to contact the relevant permitting bodies at the City or Toronto Police Service officers/liaisons they have been working with. Alternatively, event organizers can contact the City at eventsupport@toronto.ca.
311 is the City of Toronto’s information line for residents, visitors and businesses. Staff at 311 maintains a comprehensive database of information.
To enter information into the 311 database regarding events, please use the Toronto Festivals and Events Calendar.
The 311 office does not take information directly from private organizations to enter in the knowledge base except when it pertains to major events and events sponsored by the City.
Phone within Toronto city limits: 311
Phone outside city limits: 416-392-CITY (2489)
TTY: 416-338-0TTY (0889)
Fax: 416-338-0685
Email: 311@toronto.ca
Website: 311 website
Twitter: @311Toronto
The following areas may also be applicable:
Diverse communities and groups make up the population of Toronto. The City of Toronto values the contributions made by all its people and believes that diversity among its people has strengthened Toronto.
The City of Toronto is committed to building an inclusive society and providing an accessible environment in which all individuals have access to the City’s services and programs in a way that respects the dignity and independence of people with disabilities.
– City of Toronto Statement of Commitment to Creating an Accessible City, Toronto City Council (August 2009)
The City of Toronto supports the goals of the Accessibility for Ontarians with Disabilities Act (AODA) and encourages all event planners to make their events as accessible as possible to all members of the public.
Consider the following items when planning your event:
The following areas may also be applicable:
To serve/sell alcohol in Toronto you need a liquor licence from the Alcohol and Gaming Commission of Ontario (AGCO). Depending on the type of licence you require you may also need additional documentation from the City of Toronto to support your licence application to the AGCO.
There are 2 types of temporary licences that may be required as part of your event:
To determine which permit your event requires, please refer to: Types of SOP
For more information regarding completing your application, please refer to the: SOP Application Guide.
The City of Toronto’s Municipal Alcohol Policy (MAP) promotes the health and safety of participants at Special Occasion Permit (SOP) or Catering Endorsement Events on City property through a responsible, managed approach to the serving and consumption of alcoholic beverages. The goal of the MAP is to make event organizers aware of operating practices and standards and their responsibility to ensure that these are in place during events.
Please review the City of Toronto Municipal Alcohol Policy 2017
General SOP information, application and LCBO information:
Applicant must submit a SOP Application for a Private Event permit 10 days prior to the event.
SOP Applications for all other event types must be submitted 30 days prior to the event if estimated attendance at the event is fewer than 5,000 per day.
SOP Applications must be submitted at least 60 days prior to event date if estimated attendance at the event is 5,000 or more per day.
In general, Amusement Rides are governed by the Technical Standards and Safety Association (TSSA) who administer and enforce public safety laws in the Province of Ontario. In order to have amusement ride be considered for use at a special event/festival you must have the appropriate TSSA Certification and Insurance.
Venues and facilities may also have restrictions and policies governing the use of Amusement Rides.
To find out more information on Certification requirements to be an OPERATOR of an Amusement Device contact:
Technical Standards and Safety Association (TSSA)
Phone: 1-877-682-TSSA (8772)
Email: customerservices@tssa.org
Website: TSSA Regulated Amusement Devices
City of Toronto Animal Services, part of Municipal Licensing and Standards, regulates animal welfare and well-being in Toronto.
Animal Services does not issue permits for events with animals. If you are holding an event with animals, such a street event or for filming, please call the event support unit at 416-395-0490, who will advise if a permit is required.
Toronto Animal Services
Phone: 416-338-PAWS(7297)
Email: TASEMRU@toronto.ca
Website: Animal Services
If you are a grassroots organization/collective/artist and your event is one performance or one event with multiple performances, won’t draw more than 250 people, and doesn’t include regulated activities (e.g. selling or serving food) you might be eligible for an Arts & Music in the Parks Free Permit.
Andrea Damiano
Permit Officer
Phone: 416-338-3326
Email: PFRArtsandmusic@toronto.ca
See website for more information
Toronto Building Division reviews permit applications, issues permits and conducts inspections in accordance with the Ontario Building Code, the City of Toronto’s zoning by-laws and other legislation.
Toronto Building can, if needed, assist and consult with event organizers on what permit requirements for structures (such as scaffolding and stages), buildings and tents may be required.
As an event organizer you may need to retain your own engineers and professionals to advise you of proper policies, provide structural drawing and other documents. (Note: most rental tent companies will guide you and provide proper documentation).
Website: Toronto Building Division – Temporary Structure
Toronto East York District
Ward 4, Parkdale-High Park; Ward 9, Davenport; Ward 10, Spadina-Fort York; Ward 11, University-Rosedale; Ward 12, Toronto-St. Paul’s; Ward 13, Toronto Centre; Ward 14, Toronto-Danforth; Ward 19, Beaches-East York
Tim Ashton
Building Consultant
Tim.Ashton@toronto.ca
416-392-7575
North York District
Ward 6, York Centre; Ward 8, Eglinton-Lawrence; Ward 15, Don Valley West; Ward 17, Don Valley North; Ward 18, Willowdale
Rocco Nardi
Building Consultant
Rocco.Nardi@toronto.ca
416-395-7507
Etobicoke York District
Ward 1, Etobicoke North; Ward 2, Etobicoke Centre; Ward 3, Etobicoke-Lakeshore; Ward 5, York South-Weston; Ward 7, Humber River-Black Creek
Hadi Jafari
Building Consultant
Hadi.Jafari@toronto.ca
416-394-8024
Scarborough District
Ward 20, Scarborough Southwest; Ward 21, Scarborough Centre; Ward 22, Scarborough-Agincourt; Ward 23, Scarborough North; Ward 24, Scarborough-Guildwood; Ward 25, Scarborough-Rouge Park
Raymond Siochi
Building Consultant
Raymond.Siochi@toronto.ca
416-396-5207
(a) the aggregate area of all stage platforms is not more than 60 m2 and there is no stage platform more than 3 m in height above adjacent ground level,
(b) the aggregate area of all stage platforms is not more than 225 m2 and there is no roof, wall or associated structure more than 5 m in height above adjacent ground level, or
(c) there is no associated structure that
(i) is more than 3 m in height above a stage platform or adjacent ground level,
(ii) is designed to carry a superimposed specified load in excess of 115 kg, or
iii) would create a hazard to the public.
The following areas may also be applicable:
A Business Improvement Area (BIA) is an association of commercial property owners and tenants within a defined area who work in partnership with the City to create thriving, competitive, and safe business areas that attract shoppers, diners, tourists, and new businesses.
Toronto has more than 80 BIAs across the city, representing over 45,000 businesses. Together, they generate over $25 million in funding towards street and sidewalk beautification, marketing and promotional campaigns, street festivals, clean street/graffiti-removal campaigns, and crime prevention strategies.
City of Toronto BIA Office
Phone: 416-392-1291
Fax: 416-392-1380
Email: biaoffice@toronto.ca
Website: Toronto BIA Office
Toronto Association of Business Improvement Areas (TABIA)
Phone: 416-263-3229
Fax: 416-263-3125
Email: info@toronto-bia.com
Website: TABIA Website
If you are planning on holding a demonstration, march or rally you should fill out a Notice of Demonstration form and submit it to the Toronto Police Service for review.
The Toronto Police Service does not issue permits for demonstrations or rallies.
Please note: The information requested by the Toronto Police Service is solely to ensure public safety, and to assist them in effectively carrying out policing duties. You do not need a permit to hold a demonstration or rally.
Toronto Police Service
Public Safety – Special Events
330 Progress Ave,.
Toronto, ON, M1P 2Z4
Phone: 416-808-5049
Fax: 416-808-5052
Email: EMPOSpecial.EventsUnits@torontopolice.on.ca
Website: Toronto Police Service: Public Safety – Special Events Website
Checklist
The following areas may also be applicable:
Public safety is an important element of special event planning. The City of Toronto recommends that organizers ensure their event designs include various methods for mitigating and managing risks associated with their event.
The Emergency Action Plan form is designed to assist special event organizers in developing plans to respond to any emergency situations that may occur during their event, and how to link into the City of Toronto’s Emergency Response Structure.
The City of Toronto’s Emergency Response Structure includes emergency services provided directly to the public by Toronto Police, Toronto Fire and Toronto Paramedic Services. It also includes the support and coordination of all other City of Toronto and external agency responses (Transportation, Water, Public Health, Hydro, TTC, Public Utilities, Provincial and Federal Government, etc.) in accordance with the Toronto Emergency Plan.
You will be required to complete an Emergency Action Plan as a condition of a City of Toronto location (park, civic square, road, etc.) permit. Event organizers should complete the online form.
*Note: An EAP is not required for events with an expected attendance of less than 200 people
Information from the online form is reviewed by a City of Toronto team, which consists of staff from the Toronto Police Service and City divisions, in order to determine if the plan is appropriate to address public safety concerns for the event.
Toronto Office of Emergency Management
Phone: 416-392-4554
Email: OEMSpecialEvents@toronto.ca
Website: Office of Emergency Management
Once you have your site, programming and logistical plans in place, you should then begin to develop your Emergency Action Plan (EAP). You will need these resources to assist you.
All Film and Television permits for City of Toronto parks, property and streets are issued by Film and Entertainment Industries, Economic Development and Culture Division.
Please read the Section 21 Film and television industry Safety Guidelines and the Provincial enhanced public health and workplace safety measures for Media Industries before applying for a permit.
Film & Entertainment Industries, Economic Development & Culture
Toronto City Hall
100 Queen Street West
Main floor, Rotunda North
Toronto, ON M5H 2N2
Tel: 416-338-3456
Fax: 416-392-0675
Email: filmtoronto@toronto.ca
Website: Toronto Film and Television Office
Emergency medical care is an important aspect in planning a special event.
Toronto Paramedic Services (TPS) are specialists in event medical support for a range of events, including festivals, concerts, parades and motor vehicle races. TPS assists the event organizer in identifying event-related medical risks and developing measured solutions to prevent, mitigate and respond to medical incidents.
Toronto Paramedic Services is the authority having jurisdiction for the City of Toronto that is legislated by the Ambulance Act of Ontario. As the sole Paramedic service provider for the City of Toronto, event medical support can include, but is not limited to, on-site ambulances, bike paramedics, gator paramedics, and/or a field hospital staffed by paramedics, nurses and physicians that is monitored by the Toronto Central Ambulance Communication Centre.
Public and worker safety is your number one priority. Toronto Paramedic Services along with partner City divisions can help you achieve a safe and successful event.
Toronto Paramedic Services
Phone: 416-392-2069
Email: emsplanning@toronto.ca
None
Toronto Municipal Code Chapter 466, Fireworks regulates the sale and discharge of fireworks within the City of Toronto. The discharge of family fireworks for special occasions, outdoor open-air burning or outdoor flame effect or the display of fireworks, pyrotechnic or special effects are only permissible if a permit is obtained from Toronto Fire Services.
Please note that many City venues, such as civic squares and parks, prohibit the use of fireworks and open flames.
Permit Applications and Fees:
All SPFX/Pyrotechnics/Fireworks applications are to be submitted to TFS_Events@toronto.ca, to the attention of the District Chief Special Events, Planning and Projects.
Applications for all other permit types are to be sent to the Fire Prevention Command office servicing the applicable Ward.
Ward 6, York Centre; Ward 8, Eglinton-Lawrence; Ward 15, Don Valley West; Ward 16, Don Valley East; Ward 17, Don Valley North; Ward 18, Willowdale
General Line: 416-338-9150
District Chief: 416-338-9153
Ward 14, Toronto-Danforth; Ward 19, Beaches-East York; Ward 20, Scarborough Southwest;
Ward 21, Scarborough Centre; Ward 22, Scarborough-Agincourt; Ward 23, Scarborough North; Ward 24, Scarborough-Guildwood; Ward 25, Scarborough-Rouge Park
General Line: 416-338-9250
District Chief Office: 416-338-9253
Ward 9, Davenport; Ward 10, Spadina-Fort York; Ward 11, University-Rosedale; Ward 12, Toronto-St. Paul’s; Ward 13, Toronto Centre
General Line: 416-338-9350
District Chief Office: 416-338-9353
Ward 1, Etobicoke North; Ward 2, Etobicoke Centre; Ward 3, Etobicoke-Lakeshore; Ward 4, Parkdale-High Park; Ward 5, York South-Weston; Ward 7, Humber River-Black Creek;
General Line: 416-338-9450
District Chief Office: 416-338-9453
If you plan to serve food and non-alcoholic beverages, Toronto Public Health may play a role and need to be consulted, depending on the size of your event. For example: providing consultation, inspecting food vending booths, reviewing the plans for sanitary disposal of waste, tobacco control, drinking water safety, environmental issues (dealing with health hazards), communicable disease control, complaints related to food and suspect food poisoning investigations.
Toronto Public Health
Public Health Inspector
Phone: 416-338-7600
Fax: 416-392-0714
Website: Toronto Public Health – Food Safety at Special Events
Public funders have the ability to offer grant programs to not-for-profit or charitable organizations. Programs, requirements and amounts available can change and vary frequently.
The City of Toronto offers limited grant programs to the organizers of special events. In addition, the Government of Ontario and related agencies have a variety of grant programs.
In general, a public funder will only fund a minority percentage of an event, so other sources of funding must be obtained and be achievable.
See individual programs in Reference section.
A lottery licence from the Gaming Services Unit of the City Clerks Office will be required if you want to hold a lottery at your event including bingo or raffles (i.e. elimination draw, 50/50 or stub draw).
Gaming Services issues lottery licences to eligible charitable, religious or not-for-profit organizations.
Gaming Services
City Hall, Floor 1 – North 100 Queen Street West
Toronto, Ontario M5H 2N2
Phone: 416-392-7037
Email: lotterylicences@toronto.ca
Website:Lottery and Gaming Office
Solid Waste Management is committed to assisting event organizers in having a successful event which includes diverting as must waste from landfill as possible at special events. Solid Waste staff can provide technical advice, coordination and support for special events.
Permits for Street Events will not be issued until a Waste Management Plan is submitted and approved by Solid Waste Management.
As event organizers, you are responsible for the cleanup and removal of garbage and debris and restoring the public right of way to its original condition. Failure to restore the public right of way to its original condition will result in the City taking responsibility for the clean-up and the applicant held responsible for all fees incurred.
For all permits/waste management plan submissions: SWMSSpecialEvents@toronto.ca
Adrienne Carnovale
Solid Waste Management
Phone: 416-392-7745
Fax: 416-392-0882
Email: Adrienne.Carnovale@toronto.ca
Kandace Toolsie
Solid Waste Management
Phone: 416-392-7171
Email: Kandace.Toolsie@toronto.ca
Website: Solid Waste Management – Special Events
Please visit Solid Waste Management Website for more information and forms.
Tourism Toronto is the official destination marketing organization for Toronto’s tourism industry. Tourism Toronto (also know as the Toronto Convention and Visitors Association) focuses on promoting and selling the greater Toronto region as a desirable destination for tourists, convention delegates and business travellers. Officially operating as a not-for-profit agency, Tourism Toronto has over 1,200 members and is a partnership of public and private sectors.
Tourism Toronto work closely with meeting planners to assist event organizers with a variety of services such as site selection, accommodation, attendance marketing, maps, visitors guides and more.
Tourism Toronto
Kathryn Wakefield
Director of Client Services
Email: kwakefield@torcvb.com
Website: www.seetorontonow.com
The following areas may also be applicable:
A standard requirement of hosting a special event is obtaining insurance coverage. Insurance can cover many aspects of the event, from liabilities to cancellation to emergencies. Event organizers are responsible for the participants and audience members taking part in your event.
Applications for city facilities, civic squares, and road closures all required the event organizers to obtain a minimum of $2,000,000 in liability insurance, some venues require $5,000,000. The amount of insurance can also depend on your activities (e.g. high performance sport to local family fun fair).
Insurance coverage is provided by private insurance providers. We suggest starting with your organization’s or your personal insurance provider. For reference we provide the following website links to these external organizations:
The following areas may also be applicable:
The City of Toronto, City Clerk’s Office, Strategic Protocol and External Relations (SPER), prepares official documents from the Mayor and City of Toronto (letters of greeting, congratulatory scrolls and proclamations) and reviews requests for flags raised on courtesy flag poles at City Hall, Scarborough Civic Centre and North York Civic Centre.
SPER also oversees the City’s ceremonial events, visits, courtesy calls and corporate awards, and can advise on matters of protocol including how to address the Mayor and Councillors, speaking order, invitations and more.
Contacts
City of Toronto, Strategic Protocol and External Relations
Phone: 416-392-7666
Fax: 416-392-1247
Toronto City Hall 2nd Floor West, 100 Queen Street West, Toronto ON M5H 2N2
Email: protocol@toronto.ca
Website: Awards and Tributes Website
Changes to the Noise-By Law came into effect on October 1, 2019. Please ensure you keep up to date by regularly reviewing the Municipal Licensing & Standards – Noise website.
Toronto Municipal Code, Chapter 591, Noise provides noise standards and regulates amplified sound, such as music played through speakers. Some key standards include:
To request to produce amplified sound outside of the permitted times, you must apply for a Noise Exemption. To apply, take the Special Events application form to the District Office that serves your area along with the $100 application fee at least 3 weeks prior to your event. Your application will be forwarded to the event’s ward’s councillor for review. If they object to the event, you have the option to appeal the decision at Community Council.
Municipal Licensing and Standards (ML&S )
Investigation Services District Offices
Phone: 311
Website:Municipal Licensing & Standards – Noise
From more information and locations where you can submit your application form in person:
Toronto and East York District
433 Eastern Avenue, Building B, 1st Floor, Toronto, ON M4M 1B7
Telephone: 416-397-4150
Email: MLSTorontoEastYork@toronto.ca
Etobicoke and York District
Etobicoke Civic Centre, 399 The West Mall, The North Block, 3rd floor, Toronto, ON M9C 2Y2,
Telephone:416-394-2550
Email: MLSEtobicokeYork@toronto.ca
North York District
North York Civic Centre, 5100 Yonge Street, Toronto, ON M2N 5V7
Telephone: 416-395-7366
Email: MLSNorthYork@toronto.ca
Scarborough District
Scarborough Civic Centre, 150 Borough Drive, Toronto, ON M1P 4N7
Telephone: 416-396-4166
Email: MLSScarborough@toronto.ca
The following areas may also be applicable:
The City of Toronto requires that all organization and individuals adopt the “Human Rights and Anti-Harassment/Discrimination Policy Declaration Form” as a condition of receiving funding or other support from the City.
Declaration: On behalf of and with the authority of the organization named below, I hereby declare that this organization adopts and upholds the City of Toronto’s policy statement which prohibits discrimination and harassment and protects the right to be free of hate activity, based on age, ancestry, citizenship, creed (religion), colour, disability, ethnic origin, family status, gender identity, gender expression, level of literacy, marital status, place of origin, membership in a union or staff association, political affiliation, race, receipt of public assistance, record of offences, sex, sexual orientation or any other personal characteristics by or within the organization.
Human Rights Office
Toronto City Hall
100 Queen Street West
14th Floor, West Tower
Toronto, ON M5H 2N2
Email: humanrights@toronto.ca
Website: Accessibility and Human Rights
The following areas may also be applicable:
If you wish to hold a parade on a street, you need to contact the Toronto Police Service and submit an application to obtain a permit.
Toronto Police Service
Public Safety – Special Events
330 Progress Avenue
Toronto, ON, M1P 2Z4
Phone: 416-808-5049
Fax: 416-808-5052
Email: EMPOSpecial.EventsUnits@torontopolice.on.ca
Website:Toronto Police Service: Public Safety – Special Events
The following areas may also be applicable:
Toronto Parks, Forestry & Recreation allows not-for-profit and charitable organizations to use parks and community recreation centres for special events, provided they meet all criteria and regulations. For-profit, commercial or non-recreation groups cannot apply for a permit.
Permits, Parks, Forestry & Recreation
Toronto City Hall
100 Queen Street West, Main Floor East Tower
Toronto, ON M5H 2N2
Website – Parks, Forestry & Recreation Permits
The following areas may also be applicable:
If you plan to provide hairdressing, manicures, pedicures, tattoos or piercing services to the public, you will need to notify Toronto Public Health (TPH). This includes advising TPH of the services that will be provided, complaints related to the event or any questions about the set-up of your vendors.
Toronto Public Health (TPH), Control of Infectious Diseases/Infection Control, Personal Services Settings Program
Public Health Inspector
Phone: 416-338-7600
Email: bodysafe@toronto.ca
Website: BodySafe Special Events Page
The City of Toronto has a bylaw that prohibits posters on public property (such as bus shelters, utility poles, litter containers and post boxes). The City enforces this by-law.
The bylaw does allow for posters to be placed on City of Toronto “InfoToGo” kiosks and Public Message Centres throughout the City. There are regulations for the content and display of these posters.
For additional information, call 311 or visit Municipal Licensing & Standards website.
The following areas may also be applicable:
Transportation Services issues permits for the temporary closure of streets and sidewalks to facilitate special events and foot races.
Transportation Services, Street Events
Website: Transportation – Street Events
Toronto & East York District
Metro Hall
55 John St., 17th Floor
Toronto, ON M5V 3C6
Telephone: 416-392-7877
Email: streetevents@toronto.ca
Etobicoke York District
Etobicoke Civic Centre
399 The West Mall, 3rd Floor, South Block
Etobicoke, ON M9C 2Y2
Telephone: 416-394-8418
Email: tprowey@toronto.ca
North York District
North York Civic Centre
5100 Yonge St., 4th Floor
Toronto, ON M2N 5V7
Telephone: 416-395-7112
Email: tprowny@toronto.ca
Scarborough District
Scarborough Civic Centre
1530 Markham Rd., 6th Floor
Toronto, ON M1B 3G4
Telephone: 416-396-4245
Email: ROWScarborough@toronto.ca
The following areas may also be applicable:
The Municipal Licensing & Standards Division issues various licences and permits for businesses, trades and professsions, as well as monitors these businesses and trades to ensure they follow all applicable municipal bylaws related to vending and selling merchandise.
Vendors must contact Municipal Licensing & Standards to apply for permits. You may be required to obtain a business license as well as a Road Allowance permit to operate your business
Requests to vend at privately sponsored street festivals and events are handled by the organizers of that particular event.
Municipal Licensing & Standards
Phone: 416-392-6700
Website: Municipal Licensing and Standards
The following areas may also be applicable:
If you would like to erect temporary signs for a special event – including projections – you need the approval of Economic Development & Culture and Toronto Building divisions. This authority exists with an exemption in Chapter 694, Signs, General, which is enforced by Toronto Building, Sign Unit to allow temporary signs associated with special events that meet the required criteria and have the approval of the Economic Development and Culture Division (Section 694-2 Scope, point 5).
Any exemption to the Sign By-Law for a special event should include within the sign a Tourism Partner logo, as the focus of this program is to promote events and the tourism industry in Toronto. Note that corporate/sponsor recognition on signs/projections cannot exceed 20 per cent of the total area of the sign.
The Toronto Municipal Code (By-Laws) regulates Temporary Signage and states: A temporary sign is one that is not permanently attached or fixed to a structure or surface.
The Temporary Sign By-Law is enforced by Municipal Licensing and Standards.
Economic Development and Culture, Film & Entertainment Industries, Event Support Unit
Phone: 416-395-7342 or 416-395-7378
Fax: 416-392-5600
Email: matt.ootes@toronto.ca or vbarton@toronto.ca
Toronto Buildings, Sign By-law Unit
Phone: 416-392-8000
Email: signbylawunit@toronto.ca
Website: Building – Sign ByLaw Unit
The City of Toronto’s Tourism Services unit offers services and information to help people enjoy and navigate Toronto – once here. They offer a variety of programs to support event organizers including:
City of Toronto Festivals & Events Calendar: Attracts over 1 million visits directly and is a free database feeding numerous independent event calendars and media outlets. Please submit your event in order to benefit from this calendar/database.
Union Station Tourist Information Centre: A year-round visitor information service, located in the west wing of Union Station (65 Front Street West). Please provide information/promotional materials on your event in order to benefit from this program.
INFOTOGO: Mobile visitor information kiosks that engage visitors and residents at events, festivals, venues and attractions city-wide from May to October each year. Please provide information/promotional materials on your event and if applicable arrange for an on-site presence in order to benefit from this program.
Toronto Map: Over 700,000 free maps are distributed each year. Request free paper maps for your guests or the electronic base map if creating your own mapping product.
Welcome to Toronto… We’ve Been Expecting You (WBEY): Platform to support businesses that work with visitors – includes a training program for people who work with visitors, informative welcome resources, and an eNews.
The TTC provides public transportation in Toronto and encourages all event organizers to promote public transit and the best option for special event attendees. The TTC provides a number of marketing and promotional channels for special events from listings on their website, in newsletters, and through electronic bulletin boards to utilizing advertising opportunities on vehicles and in stations.
Additionally, for larger events, you can engage the TTC to produce special commemorative or conference passes for visitors and delegates. There is a cost for this service depending on needs.
Vehicle and Station Advertising, Digital Platform Screens
Pattison Outdoor
Lucy Coecchia
Phone: 905-282-6800
Email: ttcinfo@pattisonoutdoor.com
TTC WI-FI: TCONNECT
Michelle Naftalis, Marketing Coordinator
Phone: 647-943-0294
Email: info@tconnect.ca
Commemorative Passes
TTC Marketing Department
Carla Basso, Marketing Director
Phone: 416- 393-3766
Email: carla.basso@ttc.ca
The following areas may also be applicable:
The TTC’s first priority is to provide scheduled bus, streetcar and subway service. The TTC does take requests to utilize TTC vehicles as charters for shuttles or site seeing.
You must reserve your charter a minimum of two weeks in advance. Please note charters do not run Monday to Friday, 6 – 10:30 a..m. and 1:30 – 7:30 p.m.
Toronto Transit Commission
Charter Office
Phone: 416-393-7880
Email: charters@ttc.ca
The following areas may also be applicable:
The TTC’s first priority is to provide scheduled bus, streetcar and subway service. If your special event will impact Toronto Transit Commission (TTC) services, such as a change to a transit route or stop, or the utilization of buses instead of streetcars, you must receive approval from the TTC. Costs will be incurred by the organizer to re-route TTC vehicles and pay for staff and notifications to transit riders of the service disruption due to a special event.
The TTC, upon request, may increase or alter service (for example, add additional buses for more capacity) dependent on the nature of the event.
Toronto Transit Commission
Kirpal Parhar, Manager – Closures and Diversions
Phone: 416-540-5301
Email: kirpal.parhar@ttc.ca
Alternate email: ttccclosuresanddiversions@ttc.ca
Website: TTC (Toronto Transit Commission)
The following areas may also be applicable:
The Toronto Police Service will supply help and assistance for security, control and support for your events. Request for police assistance requires at least four weeks’ notice and longer for large or summer events
Please view the Toronto Police Services: Public Safety- Special Events website for a letter from the Chief of Police addressing Toronto Police support of community events and parades.
Local Police Community Response Unit can attend an event or festival and show or answer questions regarding any police community service (e.g. safety, crime prevention).
Requirements for Paid Duty Police officers may be levied by the City of Toronto as a condition of a permit (such as if serving alcohol, a street event or park event) depending on the scope and nature of the event. If required, the Toronto Police Service will determine the minimum number of officers that are needed.
Paid duty services are performed by off duty officers and are subject to their availability. The Toronto Police Service makes best efforts to fill all paid duty requests, but there are no guarantees. Generally, the earlier the request is received, the greater the chance of it getting filled.
Toronto Police Service
Central Police Paid Duty Office
Phone: 416-808-7880
Fax: 416-808-5042
Website: Toronto Police – Paid Duty Office
Hours: Monday to Friday: 07:00 to 21:00; Saturday, Sunday and Statutory Holidays: 09:30 to 18:00
Toronto Police Service
Public Safety – Special Events
330 Progress Avenue
Toronto, ON, M1P 2Z4
Phone: 416-808-5049
Fax: 416-808-5052
Email: EMPOSpecial.EventsUnits@torontopolice.on.ca
Local Police Divisions:
Phone: 416-808-2222
Toronto Water is responsible for delivering safe drinking water, collecting and treating wastewater, and providing storm water management services.
For event organizers, Toronto Water operates “HTO To Go” a mobile water trailer that hooks to a safe supply of potable water (usually a fire hydrant or connection to a water main). A crew will deliver the trailer to select public events and connect it, and give information about Toronto Water’s programs and services. There are two mobile water trailers available for special events throughout Toronto. The season generally runs from May through September.
Toronto Water also monitors and enforces the Toronto Sewers ByLaw and Toronto Water Supply ByLaw which includes ensuring proper disposal of wastewater for all mobile food vendors and events. Catch Basins (sewer grates) are only for rainwater and melted snow. Wastewater should never be poured into them. Wastewater poured of flowing into a catch basin in consider a spill and may result in enforcement of the Sewers Bylaw
Toronto Water also provides permits for approved fire hydrant useage associated with special events. Improper use of fire hydrants can cause hydrant damage or potential contamination of the drinking water.
Phone within Toronto city limits: 311
Phone outside city limits: 416-392-CITY (2489)
Toronto Water Service Counter – open Monday to Friday 8:30 am to 4:30 pm
North York Civic Centre 5100 Yonge Street, 2nd floor
Email: 311@toronto.ca
Website: Toronto Water
The following areas may also be applicable: